Sandvik warranty improvement project: reliability and data insights for mine operators
Reviewed by Tom Sullivan
First reported on International Mining – News
30 Second Briefing
Sandvik is rolling out a global Warranty Improvement Project to standardise and simplify warranty handling across its Business Area Mining, covering underground loaders, trucks and surface drill rigs. The programme aims to harmonise claim workflows, documentation and approval steps between regions, backed by upgraded digital tools for case tracking and data capture. For mine operators running mixed fleets across multiple sites, this should cut administrative time on claims and give clearer visibility of component performance and failure patterns.
Technical Brief
- Warranty Improvement Project is being deployed across Sandvik Business Area Mining as a single global framework.
- Sandvik is upgrading digital back-end systems to support end-to-end warranty case logging, routing and archiving.
- Enhanced data capture is intended to structure component-level failure information for later reliability and design analysis.
- Centralised visibility of warranty cases should enable Sandvik to benchmark performance across regions and mine types.
- Standardised process logic is expected to reduce regional variation in claim interpretation and approval thresholds.
- For mixed Sandvik fleets, unified handling enables cross-site comparison of downtime linked to warranty events.
- Similar structured warranty datasets could feed into condition-based maintenance and lifecycle cost models for large mobile fleets.
Our Take
In our database of 566 Mining stories, Sandvik appears frequently in fleet and infrastructure investments (Sudbury and Saskatoon hubs), so a dedicated Warranty Improvement Project signals the company is trying to align after-sales support with that expanding installed base rather than just adding capacity.
The new Saskatoon and Sudbury facilities highlighted in recent coverage are both service-heavy builds, suggesting that any overhaul of warranty processes by Sandvik Business Area Mining will likely be embedded physically in these hubs, with implications for turnaround times and parts logistics in Canada in particular.
Recent BEV fleet orders from Eldorado Gold and Northern Star Resources indicate Sandvik is taking on more performance risk on complex, software-heavy equipment, so tightening warranty experience now is likely aimed at de-risking those long-term support obligations for both Sandvik and mine operators.
Prepared by collating external sources, AI-assisted tools, and Geomechanics.io’s proprietary mining database, then reviewed for technical accuracy & edited by our geotechnical team.
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